4 things that a week of terrible customer experiences has reminded me about service design

“You can’t talk to us about this by live chat, you need to telephone us at xxx, oh and you can’t do that until Monday and it has to be between the same hours that you are most likely to be working yourself.”

I’m not one to overdramatise, I like to think. But recently, I have become more consciously aware of bad customer experiences and feel blighted by them.

Have you paid for something and then not got what you expected? Perhaps you encountered a…